Frequently Asked Questions

Quick answers about shopping with Pawpawp. For anything else, visit our Contact page and we’ll help.

What does Pawpawp sell?

We curate useful cat essentials, playful finds, and easy-to-shop bundles. Pawpawp-designed 3D-printed products are in development and are not available to buy yet; we’ll add them to Pawpawp Originals when they’re ready.

What shipping options do you offer?

For eligible U.S. orders, standard shipping is $8 with an estimated 3–5 business-day delivery, free standard shipping is available on eligible orders of $70 or more, and express shipping is $15 with an estimated 1–2 business-day delivery. Rates depend on your address and cart. Some supplier-fulfilled items may arrive separately and have shipping calculated individually. Your available options and estimated delivery window appear at checkout before you place an order. See our Shipping Policy.

Can items in one order arrive separately?

Yes. Some products ship from supplier partners, so items in one order may arrive in separate packages. Any applicable shipping rates are shown at checkout.

What is your return policy?

You may request a return within 30 days after delivery. Change-of-mind returns must be unused, complete, clean, and in original packaging. Customers pay return shipping for these returns; original shipping charges are not refundable. Bundles must be returned as a complete set. If an item arrives damaged, defective, or incorrect, contact us before sending it back and wait for return instructions. See the full Returns & Refunds Policy.

Where can I find product details and safety information?

Check the individual product page for the current description, options, and any care or safety details provided for that item. For toys, supervise play and follow the product’s instructions and warnings.

How do I reach Pawpawp?

Use our Contact page for questions about a product, order, shipment, or return. For delivery help, include your order number.